Terms and Conditions

Last Updated: 12/2025

Welcome to Coral Cakes!

These terms and conditions outline the rules and regulations for the use of Coral Cakes’s website, located at https://www.coralcakes.shop.

By accessing this website, you accept these terms. If you do not agree, please discontinue use of the site.

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1. Introduction

These Terms govern your use of our website and your purchase of our products.

2. Ordering, Collection & Delivery

2.1 Placing an Order

• All orders must be placed via https://www.coralcakes.shop/

• Full payment is required at checkout.

2.2 Collection Orders

Collection address:
13A Oldcourt Road, D24 F8Y9, Dublin

Collection times:

• Thursday & Friday: 10:30–14:30

• Saturday: 10:30–14:30

• Other collection dates may be available upon request, depending on availability.

Customer responsibilities:

• Collect your order within the stated timeframe.

• Uncollected orders are not refunded or replaced.

• Date changes are not guaranteed; if unavailable, the original date remains and no refund is granted.

2.3 Delivery Orders

Delivery Schedule

• Dispatch every Thursday via DPD.

• Expected delivery: Friday (but may take up to 2 days depending on courier delays).

Order Cut-Off

• Last call for same-week delivery: Wednesday at 10:00 am

Delivery Fees

• Delivery fee required; if unpaid, order defaults to collection.

If No Delivery Date Is Selected

• The order will automatically ship on the next available delivery date.

Courier Process (DPD)

• If the customer is not home or does not answer:

  • DPD may leave the parcel in a safe place.

• If a parcel left in a safe place becomes wet, damaged, spoiled, or compromised, Coral Cakes is not responsible.

• Customers must ensure someone is home to accept the delivery.

Customer Errors

Coral Cakes is not liable for:

• Incorrect delivery addresses

• Missed deliveries

• Parcels not retrieved after courier attempts

• Delays caused by DPD

Products Not Eligible for Delivery

The following items are collection only:

• Cakes

• Cupcakes

• Cheesecake

• Party bundles

• Donuts

If mistakenly ordered for delivery, a €2 fee is deducted from the refund.

3. Payment

• Payment must be made in full at checkout.

• No cancellations or refunds after payment.

4. Product Quality, Complaints & Liability

4.1 Quality

Products are prepared fresh and to high standards.
After collection or delivery, Coral Cakes is not responsible for damage or deterioration.

4.2 Gluten-Free Fragility

• Gluten-free products are more delicate and may crumble or break easily.

• Minor breakage is not grounds for refund or replacement.

4.3 Complaints

Complaints must be reported immediately on the same day of collection/delivery.

To submit a complaint, customers must provide:

1. Photo of the product

2. Photo of outer packaging

3. Photo of the sealed box or bag (unopened)

Complaints cannot be processed if:

• The product is already opened

• Photos are missing

• The complaint is not reported immediately

5. Allergens and Dietary Requirements

All products are gluten-free but may contain dairy, eggs, sesame, gluten free oats, nuts, and soy.
Customers are responsible for reviewing ingredients.

6. Consumer Rights

We comply with:

• Consumer Rights Act 2022

• EU Consumer Rights Directive (2011/83/EU)

• Sale of Goods and Supply of Services Act 1980

• FSAI regulations

Perishable goods are not eligible for cancellation rights.

7. Privacy Policy

Personal data is handled in accordance with GDPR and Irish data protection laws.

8. Intellectual Property

All website content is owned by Coral Cakes and cannot be used without permission.

9. Pricing & Availability

• Prices may change at any time.

• Availability is not guaranteed.

10. Delivery Delays & Limitations

Coral Cakes is not liable for courier delays, weather issues, or missed deliveries.

11. Limitation of Liability

We are not responsible for:

• Courier issues

• Weather damage

• Customer storage errors

• Incorrect addresses

• Allergic reactions

• Indirect or consequential loss

Liability is capped at the order total.

12. Product Variations

All Coral Cakes products are handmade. As a result:

• Colours, shapes, sizes, designs, and decorations may vary slightly.

• Images on the website or social media are representative examples only.

• Exact replicas cannot be guaranteed.

• Slight differences or imperfections are normal and do not qualify for refunds or replacements.

13. Storage & Consumption

Customers are responsible for proper storage after collection or delivery.

• Products should be stored according to instructions provided with the order.

• Items should be consumed within the recommended timeframe.

• Damage caused by improper storage is not the responsibility of Coral Cakes.

Examples:

• Items left in a warm car

• Refrigerated items left at room temperature

• Items stored in humid or unsuitable environments

14. Events, Catering & Large Orders

For large, event, or catering orders:

• Advance notice is required.

• A deposit may be required depending on order size.

• Deposits are non-refundable.

• Final payment deadlines must be met; unpaid orders may be cancelled without refund.

• Any customization requests must be clearly communicated in writing.

• Coral Cakes is not responsible for event issues caused by:

  • Incorrect event details provided

  • Late collection

  • Improper handling after collection

15. Changes to Terms & Conditions

Terms may be updated at any time and will be posted on our website.

16. Contact Information

Email: coralcakesinfo@gmail.com
Phone: 0852125383
Address: 13A Oldcourt Road, D24 F8Y9, Dublin

By placing an order, you confirm that you have read and agreed to these Terms & Conditions.